Shipping & Returns
Shipping
We offer FREE Domestic Shipping on orders over $300, excluding sale items. For orders under $300, delivery costs will be quoted during your check out process. If you live in a remote area, we may have to quote you individually. This will be made clear at check out.
Click & Collect
Click & Collect is available from our Ultimo Warehouse at 39 Jones St, Ultimo NSW 2007 between Monday - Friday, 10am - 4pm.
Please make sure to bring your order confirmation email once you've received notification that it's ready for collection.
Returns Policy
We do not offer refunds or exchanges for change of mind, or if the product does not suit. This policy does not affect your statutory rights.
Before you order, please carefully read the description, dimensions and care instructions on each item. Please bear in mind that dimensions are approximate (to within 5cm), and colours may vary between the photograph on your screen, and the actual product.
If you have received a damaged or faulty item, please contact us within 7 days of receipt. Damages notified more than 7 days after receipt will not be accepted.
02-9518-7899
info@thelightingempress.com
Product Quality and Variation
We have made every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.
Examples of natural variation in our products includes:
- Many fabrics are block printed or mud printed by hand. This creates variations in the print such as small smudges and other irregularities in design.
- All linen and dhurry fabrics contain natural weaving irregularities, such as toggles in fabric.
