User Agreement

These terms and conditions apply to all purchases made from The Lighting Empress, ABN: 79 072 963 743.

Orders & Delivery 

All orders placed through this website are subject to confirmation and acceptance by The Lighting Empress. The Lighting Empress may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If The Lighting Empress requests payment for increased prices, you may cancel the order by giving notice to The Lighting Empress, which must be received within seven days of the announcement of the increase. The Lighting Empress' agent will deliver the goods you order to the address you specify in your order, within the agreed timeframe, subject to their availability. Where the goods are not available, you will be notified by The Lighting Empress as soon as possible. Anyone at the delivery address who receives the goods will be presumed by The Lighting Empress to be authorised to receive the goods. If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by law), and you must ensure that a person over that age is available to accept delivery of the goods. The Lighting Empress may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, The Lighting Empress may charge you additional delivery fees. Once the goods are delivered to you, you will own them, and it is your responsibility if they are lost or damaged. The Lighting Empress reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

Returns & Refunds

The Lighting Empress believes in secure eCommerce and will provide either an exchange or store credit within 14 days of receipt of your parcel, if the goods are unworn, unused, and with original labels and tags attached. We do not refund for change of mind.

Prices & Payment

For each online order, you must pay:

• The applicable price for the relevant goods confirmed by The Lighting Empress; and 
• The delivery and handling fee specified on the website at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to The Lighting Empress is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. Payments can only be made using the methods stated in the Orders & Payment section of this website. The Lighting Empress does not accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with The Lighting Empress. Prices and ranges on this website may vary according to stock in store.

Afterpay

 Products

All products are sent to you in good condition and packaged correctly. However, we cannot guarantee the condition of the product upon arrival.

Your Account

You agree to take responsibility for the safekeeping of your username and password. You are liable if your username or password is used by an unauthorized person. You agree to release and indemnify The Lighting Empress in connection with any use (whether authorized or unauthorized) of your username or password. The Lighting Empress may suspend or cancel your account at any time without prior notice.

Images and Graphics

The Lighting Empress aims to include up-to-date images and/or graphics of all of the goods on this website. However, the pictures of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using them.

Privacy

The Lighting Empress will comply with its Privacy Policy. The Lighting Empress will not reveal your personal information to external organisations except for the purposes of fulfilling your order.

Liability

Any liability of The Lighting Empress in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of The Lighting Empress, be limited to:

• In relation to goods, the replacement of the goods or the supply of equivalent goods; and
• In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Changes To Terms

Each order is governed by the terms and conditions current when the order is placed. The Lighting Empress may add to, delete, or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable Law

All purchases and these terms and conditions are subject to the laws of New South Wales, Australia.

Exclusion and Limitation of Liability

To the full extent permitted by law, The Lighting Empress hereby excludes all conditions and warranties not expressly set out herein. Except as specifically set forth elsewhere in this agreement, The Lighting Empress makes or gives no express or implied warranties, including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage, or trade practice, with respect to any goods or services provided under or incidental to this agreement.

Our total aggregate liability to you for any claim in contract, tort, negligence, or otherwise arising out of or in connection with the provision of the services shall be limited to the charges paid by you in respect of the services which are the subject of any such claim, provided that you notify us of any such claim within one year of it arising. In no event shall we be liable to you for any loss of business, contracts, profits, or anticipated savings or for any other indirect, consequential, or economic loss whatsoever.

Important Note:

In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Trade Practices Act 1974 or any other national, State, or Territory legislation (the Acts), nothing contained in this agreement excludes, restricts, or modifies any condition, warranty, or other obligation in relation to this agreement and the goods where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty, or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty, or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to:

• In relation to goods, the replacement of the goods, the supply of equivalent goods, or payment of the cost of replacing the goods or acquiring equivalent goods; or the repair of the goods or payment of the cost of having the goods repaired; and
• In relation to services, the supplying of the services again, or the payment of the cost of having the services supplied again, as we may elect.

 

SMS Terms & Conditions

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from The Lighting Empress. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with The Lighting Empress. The Lighting Empress reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. The Lighting Empress also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Lighting Empress again, just sign up as you did the first time and The Lighting Empress will start sending messages to you again.

Info

For support regarding our services, email us at info@thelightingempress.com or, if supported, text "HELP" to at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from The Lighting Empress, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at info@thelightingempress.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our https://thelightingempress.com/pages/privacy-policy.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.